Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
> Non-returnable items
> Given the nature of our herbal supplements and food-based products, we cannot accept returns on opened or used products for health and safety reasons.
> How to Start a Return
> To start a return, you can contact us at info@iprym.ca

. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
> Damages and issues
> Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
> Refunds
> We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.